FAQ's


Categories

Order status & Tracking

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    HOW CAN YOU CHECK THE STATUS OF YOUR ORDER?
    To check the status of your order, log in to your Miss Grace account and navigate to the 'My Orders' section.
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    HOW CAN YOU TRACK YOUR ORDER SHIPMENT?

    To track your order shipment, you can utilize the consignment/tracking number, often referred to as the AWB number. Here's how:

    1. Log in to your Miss Grace account.
    2. Navigate to the 'Order History' page and locate the order number you want to track.
    3. Click on the 'Tracking URL' in the 'Delivery Status' section to view real-time updates on your shipment's status.

    Please be aware that this link becomes active only 24 hours after your order has been dispatched.

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    HOW TO REDEEM A COUPON?

    To redeem a coupon, follow these steps:

    1. After selecting the product, size, and color you want to buy, click 'Add to Bag.'
    2. View your cart and enter the discount/coupon code.
    3. Click 'Apply Code' and proceed to follow the remaining instructions to complete your order.

    Once your order is successfully placed, you'll receive an email confirmation from Miss Grace. This email will contain all the details regarding your order.

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    HOW SOON WILL THE STATUS OF YOUR ORDER BE UPDATED TO ‘DELIVERED’ IN YOUR MISS GRACE ACCOUNT?

    Please allow 2 business days post-delivery of your order for the order status to be updated.

RETURN & EXCHANGE POLICY

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      TAMPERED OR DAMAGED PACKAGING.

      If the packaging is found tampered or damaged at the time of delivery, do not accept the package. For issues related to packaging, please call our customer care number +91 70877 54059 and provide your order ID. Additionally, email us at care@missgrace.In, including your order ID and attach 2 photos of the tampered packaging. We will personally ensure that all necessary actions are taken to resolve the matter.

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      MISS GRACE 7 DAYS RETURN POLICY

      Miss Grace's 7-day return and exchange policy offers you the choice to return or exchange items purchased from the Miss Grace online store within 7 days of receiving them.

      Please note that Miss Grace products bought from other websites or stores, whether operated by us or by our retail partners, cannot be exchanged on www.missgrace.In.

      To initiate any return or exchange, kindly follow our specified return policy guidelines.

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      IN CASE YOU HAVE BEEN DELIVERED A WRONG PRODUCT FROM MISS GRACE DIRECTLY.

      If you receive the wrong product or if the product arrives in a damaged condition, you can initiate the return process within 48 hours of receiving your order.

      Instructions on how to initiate the return process are outlined in our return & exchange policy. You may also be asked to upload images of the relevant product received. Please note that failing to inform the company about the damaged condition of the product as per the required procedure could result in the rejection of your refund claim.

      Complaints raised after 48 hours of receiving the order may not be considered.

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      PRODUCT SHALL NOT BE ELIGIBLE FOR RETURN UNDER THESE CONDITIONS:

      Please note that we do not accept returns on discounted items; discounted items can only be exchanged for a different size. Additionally, the product must remain in its original condition with tags and original packaging.

      While you're welcome to try on a product, please ensure that adequate measures are taken to preserve its condition.

      The product will not be eligible for return under the following conditions:

      1. If the product has been damaged due to customer fault.
      2. If the product has been altered by the customer.
      3. If the product has been washed, used, spoiled, or worn by the customer.
      4. Gift cards are not eligible for return. However, subject to applicable laws, they can be used or redeemed within a period of 1 year.
      5. Please note that all our products are shipped with original labels and packaging. Once these tags and labels have been removed, the product cannot be returned under any circumstances.
      6. If the purchased product is returned without the required return tag, original labels, and original packaging, it will not be eligible for a refund. If you send us such a product, we will return it to you at your expense and risk.
      7. Upon receiving the returned product, we will reasonably inspect it and notify you within 2 working days whether it is eligible for a refund or return as per our policies.
      8. When registering your return issues with us, we may request photographs of the product to approve the return.
      9. If the item handed over to the courier person doesn't match the details mentioned in the return request, we will conduct an internal investigation and provide you with further information accordingly.
      10. We make 1 attempt to pick up the item. You need to hand over the original unused product (with all tags and packaging intact) to our delivery staff when they arrive for the return pickup. If you miss the given time slot, your pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within 7 days from the date of delivery.
      11. The second pickup attempt (after raising the return request for the second time) will be our final pickup attempt, and the pickup shipping charges will be your responsibility in this case.
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      STEPS TO RETURN PRODUCT PURCHASED FROM MISS GRACE.

      To return a product purchased from Miss Grace, follow these steps:

      1. Log in to your Miss Grace account.
      2. Go to your order history and locate your order number.
      3. Email us at care@missgrace.in, mentioning your order ID and the reason for the return.

      We offer a pickup facility in select locations based on our courier service's availability.

      If the reverse pickup option is not available in your location, you can ship the product back to us yourself.

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      PRODUCT COLLECTION BY MISS GRACE

      If you choose to schedule a collection, please ensure the following steps:

      1. Place the product in a packet.
      2. The product must be unused, unwashed, and all tags intact.

      Prepare the packet to expedite the return pickup. Once we receive your return at our warehouse and our quality staff approves the product, the amount will be credited to your Miss Grace store account. This applies to both prepaid and COD orders. If you prefer a refund, please email us at care@missgrace.In to initiate a refund request.

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      STEPS TO SELF SHIP THE PRODUCT TO MISS GRACE.

      If your area's pin code is not serviceable for pickup, you will need to self-ship the return item using a reliable courier partner. Please ensure the product is unused, unwashed, and all tags are intact. Additionally, include the order ID details on a piece of paper and place it in the packet (a return ID will be auto-generated after you place a return request in your order history).

      Kindly address the package to the following address:

      Rose Grace Apparels Pvt Ltd 19 Sunder Nagar, 2766/7, Opp Fire Brigade Ludhiana-07, India

      Once we receive the shipment at our warehouse, we will send you a confirmation email.

      Please note that self-shipping is only acceptable if we do not provide a pickup option in your location. If your area's pin code is eligible for pickup, we will only accept returns through our courier partners.

      Keep in mind that you cannot self-ship an item directly without initiating a return request through email communication at care@missgrace.in.

       

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      WHERE CAN YOU SELF SHIP THE RETURNS?

      Rose Grace Apparels Pvt Ltd, 19 Sunder Nagar, 2766/7, Opp Fire Brigade, Ludhiana-07

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      TIMELINE TO SELFSHIP THE PRODUCT YOU WISH TO RETURN/ EXCHANGE.

      You can self-ship the products you wish to return using any reliable courier service within 2 days of raising the return request. Kindly include the order number when sending the parcel to our warehouse. We also ask that you share the courier details with us at care@missgrace.In. Please note that any product self-shipped beyond 2 days of the return request may not be considered.

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        HOW LONG IT TAKES TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?
        1. The entire return process may take up to 15-18 business days, subject to the company's terms and conditions.
        2. We will arrange the pickup of the return within 3-4 days from the date of request placement.
        3. The return typically takes about 7-10 business days to reach the Miss Grace warehouse.
        4. Once we receive the returned product at our warehouse and it passes all the necessary quality checks, we will send you a refund confirmation email. The refund amount will be transferred to your Miss Grace store account as credit points for both COD and prepaid orders. Please note that we deduct the transaction charges paid to the digital payment platforms and transfer the remaining amount as your Miss Grace store credit points. You can request a refund by emailing us at care@missgrace.In. Once we process the refund, it will take 5-7 business days for the amount to be credited to your account.
        5. In the event of any discrepancies, Miss Grace may, at its sole discretion, request you to share a screenshot of your bank statement.
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        HOW TO APPLY STORE CREDITS YOU RECEIVED ON RETURING THE PRODUCT.

        1. Once you return a product to us, the value of your order (minus any shipping and/or COD charges) will be added back to your Miss Grace account as store credits. You can use these store credits for future shopping with us.

        2. When you select products to buy and add them to your cart, a store credit tab will automatically appear on the checkout page. The total amount to be paid by you will be calculated after deducting the store credits from your Miss Grace account.

        3. Please note that you need to be signed in with your registered Miss Grace ID to view and use your store credits.

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        WHY DID THE PICK UP OF YOUR PRODUCT FAIL?

        We make a single attempt to pick up the item. If the item is not picked up in the first attempt, the pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within 7 days from the date of delivery. The second pickup attempt (which occurs after raising the return request for the second time) will be our final pickup attempt, and the shipping charges will be your responsibility in this case.

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        IN CASE YOUR ORDER SHOWS DELIVERED BUT YOU HAVE NOT RECEIVED THE PRODUCT.

        Our courier partner typically delivers the order to the intended recipient at the delivery address provided. If, for any reason, you have not received the order, kindly get in touch with us within 48 hours of the delivery notification from our end. You can call us at +917087754059 or email us at care@missgrace.In. Upon receiving your complaint, we will arrange a proof of delivery from the aligned courier partner within 48 hours.

        Please note that any complaints raised after 48 hours of receiving the delivery notification may not be considered.

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        REFUND ON SHIPPING CHARGES.

        Please be aware that we do not provide refunds for any shipping or COD charges you may have incurred..

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        REFUND ON COD ORDERS.

        For any COD product return, we will credit the value of your order (minus any shipping and/or COD charges) to your Miss Grace account as store credits. These credits can be used for future purchases with us.

        If you prefer a refund, you can initiate a refund request by emailing us at care@missgrace.In. Please provide your order number and your account details, including account holder name, account number, IFSC code, bank name, and bank branch address.

        We will deduct any shipping and/or COD charges and then refund the remaining balance amount to your account."

        These changes maintain the original meaning while enhancing the readability of the text.

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        IN CASE OF ANY KIND OF FORGERY DONE BY CUSTOMER.

        We maintain a strict policy against any fraudulent activities committed by customers. In such instances, we will conduct an internal investigation, and the individual responsible may face blacklisting from our future services.

SHIPPING POLICY

CANCELLATION POLICY

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        HOW TO CANCEL AN ORDER ON MISS GRACE?

        If, unfortunately, you need to cancel an order, you can do so as long as it has not been packed at our warehouse.

        To check the order status, log into your Miss Grace account, click on 'Order History', and select 'Order Status'. If the status is 'Packed', the order cannot be canceled.

        If the status indicates that it has not been packed yet, please email us at care@missgrace.in to cancel the order.

        For COD orders, we will not be able to provide any refund, as no payment has been made in advance.

        For prepaid orders, the refunded amount will be credited back using the same payment method that was initially used.

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        IS IT POSSIBLE FOR YOU TO MODIFY THE SHIPPING ADDRESS OF YOUR ORDER AFTER IT HAS BEEN PLACED?

        Once an order is placed at Miss Grace, you cannot modify it yourself. If you need to make modifications, please send an email to care@missgrace.in